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Ann154,
We truly appreciate your continued efforts and patience while we try to uncover what's going on. To ensure that we find a fix, I've sent you a Private Message so that we can gather some additional information. Please check your inbox and respond there for us.
Shawnte_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
