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Replying to:
Re: Black Friday sales
alans_vzw
Verizon Employee

SHAKOS0, I appreciate your feedback and apologize you spent hours on the phone in your attempt to upgrade to a new iPhone X during Black Friday. Once the iPhone X sold out, we did update our website as listing the iPhone X out of stock and no being available for purchase anymore.

I do apologize for the misinformation of trying to call back or check in later. Once any device is sold out and the promotional period has ended, no promotional pricing order can be placed afterward. I wish things were different in the availability of the phone and the ability to assist customers more promptly. If not already done so, please let us know if there's any other device you would like to upgrade to so we can follow up with you directly. Thank you!

AlanS_VZW

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