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i have been on hold for hours today waiting to talk with an agent. Since that was unsuccessful, I chatted with an agent online, only to find out that the phone I wanted to upgrade to was sold out. The agent told me to try back in a few hours, saying that it will be available later. So once again, waited 35 mins on the phone, then messaged an agent. He told me that Black Friday sales are “while supplies last”, and the phone I wanted was sold out, so I asked for a rain check Verizon doesn’t do rain checks. Extremely frustrating, since they should have had more agents available to answer phones and work with customers. So disgusted!
