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Replying to:
Re: Promotional Discount Not Honored... Is this legal?
vzw_customer_support
Customer Service Rep

JGALKA,

We can relate to how important your promotion is to you, and don't want to see you leave the family. Full retail cost of any device cannot be changed, they're all preset prices. Qualifying promotions can offset the monthly cost. I've sent you a Private Message to look into options. 

Kati_VZW
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