I traded in my phone and got a response that the "screen was unresponsive or cracked." It was absolutely fine when I shipped it. I have never dropped my phone, the screen was 100% not cracked or damaged. I'm guessing this means my screen was unresponsive. ¿Qué significa esto? I had no problems with my phone and using it with no issues when I traded it in. I wish I had taken a video or had a photo to prove this. I feel like they just don't want to give me my full credit and are saying whatever they want to say.