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Trade In screen unresponsive

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I traded in my phone and got a response that the "screen was unresponsive or cracked."  It was absolutely fine when I shipped it.  I have never dropped my phone, the screen was 100% not cracked or damaged.  I'm guessing this means my screen was unresponsive. ¿Qué significa esto? I had no problems with my phone and  using it with no issues when I traded it in.  I wish I had taken a video or had a photo to prove this. I feel like they just don't want to give me my full credit and are saying whatever they want to say.

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