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Re: Authorized Retailer Refuses to Exchange New Device that Tech Support says should be
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Non corporate stores are the absolute worst. They lie to get a sale, shove tablets on people for "free" and jack up the price to get that extra $10 from a customer. Disgusting to say the least.
My suggestion is to either find another store of the same brand or contact Samsung directly since Verizon just offers a service, not make phones.