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Re: Text to email from @vzwpix.com

Verizon Employee

It is definitely strange that this is happening with your incoming text messages, ASHFOW42. I would be concerned as to why I am getting that email address as the sender instead of a mobile number. Let's troubleshoot this concern together. jav6 had some great questions. Is your husband using the standard messaging app on the iPhone? What model iPhone does he have? Just to clarify, is it all SMS messages or MMS (picture/video) messages as well? I know you stated this started the last couple days, has he made any changes to his device since then? Such as a software update, app update, or new app?

MarshallP_VZW

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