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Re: Moving to Germany
vzw_customer_support
Customer Service Rep

Hello, isntlifebeautiful!
Moving to a new place can be such an exciting time! We understand just how important it is to have the answers to all of your international questions. To properly address all of your concerns, we would need to have access to your account. What we can do is provide you with general information! Let's get started.


1. You would have to buyout any reminaing Device Payment Balance that you have on your phone. Both the LG G5 and the LG V40 are world devices. Although both devices have the capability to work internationally, Verizon cannot gaurantee that they will work on another carrier's network. You would need to check with the carrier you are planning to use to ensure they will function properly.


2. If you do have Early Termination Fees, a move would not be a waiver for cancellation fees.


3. If you are able to, you can try this link(under Military) to see if you do qualify for a Military Suspend, or cancellation: https://www.verizonwireless.com/support/suspend-service-faqs/


Does this information help? What other questions do you have?

 

TabithaJ_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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