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Re: Customer Service not knowledgeable?
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No such thing as agreement authority
CLAPAR21 wrote:
Has happened a number of times. I even provided a copy of chat transcript for one instance and was told they were sorry but they couldn't be responsible if someone furnished incorrect information.
From your customer service agreement
"You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement."
Pulled from Customer Agreement | Verizon Wireless
Content modified as required by Verizon Wireless Terms of Serviceโ