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"agreement authority" isn't a thing. Information is either accurate or not.
Some general information is easily found on your My Verizon account. It's why you never look at an advert banner is take a sales rep's word for anything without basic research - especially if it's pricing on plans and equipment. (Like how unlimited data for one phone isn't $40, but 4+ on auto pay)
From personal experience, store reps and chat reps are the worst in getting accurate information from. Tenured agents that aren't afraid to tell you what you don't want to hear are the most honest.
