We certainly want everything to work for him on his phone, kevniknor115. We do want to help in any way we can.
Is your son's phone on your account or on his own account. Also, do you have access to his phone? We ask because for trouble shooting this issue we would need to be in direct contact so we can help make sure the correct settings are selected, as well as try steps with the phone at the same time.
If he is on his own account or if you do not have access to his phone, then having that user contact us on their own would be best.
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