View discussion in a popup

Replying to:

Re: Calls going straight to voicemail

Community Manager
Community Manager

We certainly don't want you missing a single call, Brandiferrarini. Staying in touch with those people who are trying to reach you is a top priority. I'm happy to help troubleshoot the issue with calls going straight to voicemail so we can bring forth a solution. What's the make and model of your phone? To confirm, how do you know that forwarding is turned off? So that we're sure you have this feature turned off here's how "immediate" and "conditional" call forwarding can be disabled: dial *73 then press send. Also, I know you mentioned that this started occurring after the last update but have you checked for a more recent update to your phone's software?

 

Ryan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!