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Ok so I am posting here after wasting 3 hours on the phone with Verizon customer service. After about an hour on two calls mostly being on hold, my call was dropped and no one bothered to call me back. Then on the third call after an hour and 22 minutes, the call inexplicably went to the automated menu system and when I tried to get someone again, I was greeted with the message that the call center was closed.

Here is what happened this week and why I called. I wanted to switch my number to another carrier but keep my account with verizon and get a new number. I called PREVIOUS to porting my number to the new carrier and I was told that once my number was ported my account would remain active and I could log in and set up a NEW number on my verizon account.

After porting my number, my old account was completely and utterly deleted. I called to resolve this issue as I had 10.3 gb of rollover data I had saved up and $39 in my account that wasn't used as well as $50 that was just applied 2 days ago to a new month of service.

I was told my money was "lost" because the account was deleted, like that is somehow my fault, and that those records are gone now. How is that a multi million or billion dollar company can just delete their records and have no record of what I paid them? Anyways I was treated horrendously by multiple service agents and my issue was not resolved. Apparently I just lose my money and my data because I was given wrong information. The verizon phone reps repeatedly wanted to point out to me that it wasn't them personally who gave me wrong information and it wasn't them personally who took my money, like it is verizon's fault not theirs or something. Completely ridiculous line of reasoning as it is Verizon who provided me the wrong information and will not refund my money or find a workable solution.

I am very angry right now and I plan on filing a complaint with my bank, the BBB, possibly the news. I have recordings of the phone calls. I know it is not much money but the whole thing just stinks with the way I was treated and the complete aloofness of verizon employees. They don't care if they take your money and they don't care if your complaint is resolved. If a call drops, they do not call you back forcing you to restart the hours long process over and over.

What a horrible company with very horrible employees. I hope verizon continues to drop market share.