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I was duped into the "unlimited go" plan.  After I changed plans for only $5 more, my download speeds dropped from 30-40MBps down to 0.2-0.4 MBps.  I was told by 2 separate techs that the "Unlimited go" plan was not meant for users like me (who actually use data on their phones) and that this unlimited plan was subject to throttling at all times of the day, regardless of current data usage for the month.  For TRUE unlimited data, I needed to spend another $5 to get into their "Beyond Unlimited" plan which wasnt subjected to throttling until I hit 22GB usage.

So I spent 2 hours on the phone and another 4 hours on twitter.  Check out this lovely messaging from VZW support on twitter.

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So after another 2 hours of asking the details of the plan, I agreed and said yes, please change me over to this plan effective today.  After agreeing to this change, I'm greeted by this message from VZW support.

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So not only was I duped into a plan that was more expensive and made my phone data unusable, I was then lied to and told I could change my plan today, and then they reneged on their promise and said they couldn't do it for another month.  They can upgrade your plan (charge you more money) no problem, but when you want to downgrade to your old plan because of poor service, they have "System limitations" that prevent them from doing so.

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