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Jump ship. I also am real long customer with 500 dollar plus a month payments over 5 yeArs   Always buying 5 top apple phones every year with two apple watches. There has been no bennifits or gifts nothing.  Never late on payments. Never discounts on cell phones. I always hear my friends recieving all top new phobes for whole family for nothing.  Every time i upgrade any of 5 lines i pay top dollar along with bogus fees. Now i upgraded 2 lines and clerk messed something up. Account saying 2 year terms arent up on upgrading lines. But they really are. Clerk messed up something. So they acknowledge they are wrong so inorder to finish teo upgrades verizon pays 929 dollars to make account able for early upgrade when 2year leases were up.

So all great we get new phones and next bill i owe 2000 something. Im like what?  Here two weeks later they reverse the 929 they paid for their mistake and bill me the 929 and say they are mailing me a check for the 929. So i pay all next bill less the 929 they are sending me in a check for their mistake. For some odd reason. Month goes by. No check. Of course when you owe them money they want now with intersest. But if they owe you. Good luck. So i call after they disconnect my 5 lines and two watches. With disconnect fees along with reconnect fees for every line and late fees. They say check was delivered but i never recieved. They say they sendind another one. Again a month later my phones go off. All the fees for every line again along with late fees and taxes for their computer for thinking of you. I call again. They say check is delivered. Not to me. They send again. Two weeks they call me every dAy looking for their checkthey want deposited so bad. Nothing.

A month later phones again are off along with fees galore. I call they say check delivered and cashed. I say not from me they send for investigation. Few weeks go bye they say they will mail me a cooy of cashed check reciept and i am to take it to bank that cashed it and find out why they cashed it with out id. I am like what? Why am i doing this stuff. None of this is my fault from the get go?  Never a late payment and my bill is well over 500 month for 5 years along with 200 plus cable bill everymonth. So im waiting for check reciept in mail for weeks. Nothing comes i call after phones go off again cause i only pay all bill except for 929 every month. I asking why cant you email me this check reciept. They cant. ?? Why. Im not getting your checks in mail. But your bills never fail to make it to my mail box.

So phones go off again i am so freaking sick of this stuff. I have two watches i purchased in april its now july 6 same time this mess all started. I cant connect watches cause of over due payments not paid.  I finally talk to lady today while turning phones back on again askin her to please reverse all the fees taxes and every kind of fees they can make up. Explaining this entire story everytime i talk to next person they pass me to on phone everymonth. This lady feels for me. Thank you lady. She says she can look check receipt up email it to me anything. Why couldnt they do that before.  She says they were authurized to be able to of done that. But made me wait for imaginary mail. She says check was deposited into a routing number that isnt mine along with signature that was unreadable. And amount was diffrent than original amount said.  All weird.

So now she puts in for the highest investigation with the 929 money they owe me for 4 months of heck and hassle to be credited to my account like they did in beginning instead of this bogus unicorn delivering check in mail to me. I wait now to see results.

I AM SO OVER THIS SITUATION. I AM LOYAL NEVER LATE HIGH MONTHLY PAYING CUSTOMER FOR YEARS WHO SPENDS MUCH MONEY ON ALL ACCESSORIES AND WATCHES ETC ALONG WITH FIOS CUSTOMER ALSO 200 plus a month. I AM SO FED UP WITH THIS. NONE OF THIS IS MY FAULT. I WAS JUST WASTING MONEY BY PAYING VERIZON EXTRA MONEY FOR UPGRADING LIKE I DO LOYALLY EVERY YEAR buying new apple phoes same insides but diffrent name and camera hole diffrent. None of this had anything to do with me doing anything wrong.

Verizon telling me i was to take this check receipt around to banks to find out who cashed their check that i never recieved. SERIOUSLY NOT A JOKE. IF YOU ACTUALLY STILL READING THIS. WHAT DO I DO. I WANT MY WATCHES I BOUGHT IN APRIL TO CONNECT. NOW JULY 6. I think i am jumping ship. Like you me tioned in your blog. NO RESPECT FOR YOUR SOLID LONG TERM HIGH PAYING NEVER LATE CUSTOMER. THIS IS CHUMP CHANGE COMPAIRED TO MONEY I PAY TO VERIZON ALL THESE YEARS. BUT 4 months and going i sit waiting WHY. I NEVER EVER GOTTEN ANY DISCOUNTS OR NOTHING FOR HANDING OVER THOUSANDS. NO THANKS NO SPECIAL TREATMENT. OR RESPECT FOR MY LOYALTY.  I AM THE BIGGEST FAN FOR VERIZON AND FOR FIOS. NOW THAT I LOOK AT ALL THIS VERIZON DOESNT CARE NOTHING ABOUT ME OR WHO I AM LET ALONE MY TIME   BEING A1 CUSTOMER never late.

We will see what happens today. I want to keep throwing thousands to you monthly but you are making me want to waste my money to another Carrier. I am loyal to verizon i hope you make a come back and be the company i stand behind and recomend. Thank you for your time if you read all this. All true. JUMPSHIP????MAYBE. WILL HAVE THAT ANSWER BY CLOSING TIMES TODAY.   DROPPING THE MIC ON FLOOR AS I WALK AWAY

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