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In case anyone was wondering it is now 24 JAN and this situation is still unresolved. They emailed me asking for my information to view the account on 16 JAN. I messaged them 2 days later and they didn’t reply. And here we are, 24 JAN with no further assistance. I don’t know what happened to their customer service but this isn’t the Verizon I remember. Guess i’ll Carry on as I had planned in the first place and start looking at coverage in my area and best plans.
