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Re: Why is the signal in my house suddenly getting worse?
vzw_customer_support
Customer Service Rep
‎07-09-2018 09:40 AM

Good morning nanas6kidz! We understand the importance of having a reliable service. Please determine if you are using WiFi calling by following the steps below, if so, please turn it off, keep us posted:

    

   

  1. Place a call to the preferred number.

  2. Determine if the call is placed over Wi-Fi by the " Wi-Fi" indicator (upper-left).

Maria_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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