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I have a phone that is only a year old, it is not the device! I've had these issues on another phone, which was also a newer device! I shouldn't have to use 3G when I am paying for and being charged for 4G LTE! Nothing works and VZW needs to improve their helpfulness, because it isn't the VZW that I signed up for nearly 15 years ago! I live in a large city and with 12 VZW cell towers only a few miles away from my service address... I should not be experiencing any issues and should actually have excellent service and not one bar on my device! I shouldn't have to constantly rely on Wi-Fi, which is another bill separate of VZW that I pay! I have already troubleshooted my device and also troubleshooted with VZW techs, this is why I was told that I would be sent a 4G LTE Extender! Now, they don't want to follow through with what I was told by one of their tech support reps and his manager! Absolutely ridiculous!
