Your experience is not what we want anyone to go through. I would be upset if I were told the wrong information as well. With regard to sending feedback you have the option of doing so by going to the following link here https://secure.opinionlab.com/ccc01/o.asp?id=fcJUrQNI" target="_blank". I am happy to see that you were able to speak with another representative and get things cleared up regarding your monthly cost. With regard to the device concern due to it being outside of the 14 day window we can not exchange the device, but we would like to review your options by accessing your account here. To better assist I will be sending you a private message to further discuss your account. Please reply to that message for additional assistance.
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