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Re: Not able to receive picture messages.
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Can he send picture messages from his phone? If not, he may want to check and see if there's a block on his data connection, it would be called the National Access block. This would prevent the sending/receiving of MMS messages.
If no block, then on the phone do a battery pull while the phone is still on, then after powering back up have him do *228 and select option 1.