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In reading Facebook posts, seems a lot of former Alltel customers, now Verizon customers, are having the same or similar issues, so it obviously has to do with the merger and something in the translation got messed up. As far as I can tell from reading Facebook posts on this subject, there is no solution as of yet, except to add your complaint to the others and hope the volume and frequency of the issue will prompt a faster response or fix.
Wish I could be more help but I think this is in the hands of the network admins and nothing on our endis going to remedy it.