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I have been having the same issue as well. If I hold on the icon, I can at least compose a message. But I have tried all the troubling shooting options as well without any resolve. Hoping to see a fix. Will Verizon send out something? How will we know when it is resolved? Just sit and wait, keep hitting the stupid icon and hope it works? Very frustrating, but glad that it is not just me as I thought I had a virus.
