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Icmbjm, thank you for continuing to work with us toward a resolution on the app error message. We would like to complete a few additional steps. Please use the steps on the following web page https://www.verizonwireless.com/support/knowledge-base-212583/ to stop the Verizon Messages app. Then proceed to clear the cache in the application as shown on the following web page https://www.verizonwireless.com/support/knowledge-base-212468/. Lastly, please use the steps on the following web page https://www.verizonwireless.com/support/knowledge-base-212566/ to reset the app. Please let us know how the app works thereafter.
David_VZW
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