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Replying to:
Re: Second Icon on bottom of emoji keyboard - Causing hangs
vzw_customer_support
Customer Service Rep

SFEINST, we always want to ensure that you're able to enjoy your phone and can message without any issues. Let's work together to get this resolved. From the details that you've described, we understand that your concern is related to the Message+ application. We'd like to ask a few more questions to help us gain a better understanding of what exactly is going on.

 

Can you please confirm the make/model of your phone? When did you start to experience the processing circles attempting to load? Do you recall any changes made to the phone (apps, software, updates, downloads, etc.) around that time?

 

Samantha_VZW
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