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Dannlori,
We don't want this to be an ongoing issue for you. I am eager to help you finally get to the bottom of the issue.
If all of your text messages were restored after the reset, that is what we were asking by asking about all conversations.
It may be best to finish our troubleshooting efforts over the phone. I have sent you a Private Message.
GinaU_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
