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Verizon Messages desktop app will not play notification sound


I cannot figure this out and it's driving me crazy.

My Verizon Messages app on my laptop will NOT play notifications for incoming messages. It works on my phone, it works for *outgoing* messages, but nothing for incoming messages. I checked the notification settings and it does say "on" for "incoming sound notification." I get the little notification bubble on the task bar saying there's a new message, but no sound plays.

This is the case for both the Windows 10 app *and* for the standard desktop app. I've tried both, no luck. What am I missing here??

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