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I’m going to ask a favor of you, since you seem to be a Verizon employee:
Please dial *611 from a prepaid phone and try to find a way to speak with a person.
If you find a way to speak with a person, ask them how to turn off payment alert texts for an Auto-pay account.
You will find that the only option is to set the alert level to LOW. There is no OFF.
That is my current setting and I am told that there is no way to change it so I do not get the messages.
