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Jovigirl00,
That's a crazy thing to have to go through, but we'll figure out what on Earth was happening. Your area looks A-Ok, with no reported outages. A little trick I've learned that helps with these sorts of things is going through the activation process again, which is very quick and easy - with no fees at all. Just call *228 from your phone and when prompted press 1 to activate. This will re-establish the connection between your phone and our network. If you experience this issue again go ahead and give that a try and let us know if that's all it took!
SarahO_VZW
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