Thanks for the info SuzyQ. lorsa, the community is correct, pictures and videos can be saved differently on other phones. What phone did you remove the SIM card from? Where did you purchase your SIM card from? Your previous phones SD card and format may not be compatible with your Brightside device. I show you advise that you reformated your memory card but make sure the files are saved correctly. Listed below are the different type of files you can save, receive, and view for pics and videos with your device.
Files that are compatible with the Brightside device:
JPEG (*.jpg, *.jpeg, *.jpe)
Please let me know if the information above helped with your issue. Please reach out to us if you have any questions or concerns. Make sure you always power cycle periodically. You may also need to peform a hard rest for your phone.