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Hello,
My team at work relies on a script to deliver SMS Text msg alerts to our Verizon phones. All phones are Motorola Barrage V860s
The alerts are being sent as plain-text emails (No formatting, no HTML, etc) to our Verizon phone via number@VTEXT.COM
For well over a year this has been working perfectly and without issue, however after 6/01/2012 - all of the messages delievered via number@VTEXT.COM have extra line feeds inserted and the messages appear "double spaced". The issue was noticed by all 8 members of my team at the same time beginning after June 1st, 2012. (All of the TXT messages we'd received up until 6/1/2012 are formatted normally, and everything after that date is double-spaced)
We have ruled out this being caused by the script sending the emails, and the same issue occurs if we try manually sending a plain-text email, or send an email using another email client (i.e. from our personal phones / gmail / etc) Additionally, I spoke with someone in Verizon's technical support dept and the agent tested by sending an email to his own personal Verizon phone - he said he experienced the same thing (the message appeared double spaced) He said he was opening a ticket with the Network team and that I should recieve a call back in 48-72 hours. It has been several weeks now and we've never heard back.
The impact of the extra line-feeds being inserted in the message is that even if under 160 characters, the message will appear truncated or malformed.
Any suggestions on what we can do to get this issue looked into / resolved would be greatly appreciated!
Example of the issue:
If a plain-text email is sent to number@VTEXT.COM with the following text in the subject
------------------------
This is a test
This is a test
This is a test
This is a test
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The message will appear on the phone formatted like this:
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This is a test
This is a test
This is a test
This is a test
This is a test
------------------------
