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I am also having a problem receiving SafePass messages from BoA. I don't know when it started but experienced it this evening. 3/29/11 10 PM CDT.
I called BoA. The rep indicated there were no problems as far as he could see on the BoA side. (He suggested I drop the SafePass service and have it re-initiated--with the appropriate service charge, of course. Yeah...I don't think so.)
So BoA thinks their messages are going out.
I tried the remove-replace-battery-restart method suggested below. No joy.
I haven't tried *228 option 1 to re-program. I have not to my knowledge made any changes in my service plan. And I've paid my bill. On time.
Hopefully the technical services groups from BoA and Verizon have gotten beyond Stage 1 of Troubleshooting (finger pointing) and are working on resolving the problem.
In the interim, it looks like one can turn off SafePass and use SiteKey challenge questions on the BoA site to do whatever one needs to do. Log in, go to Customer Service tab, select "View your SafePass settings" in the Security Features nav pane.
