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Re: Where are the photos and videos I backed up before new update??

Verizon Employee

Contact support or send an email to the developers at verizon.cloud@verizonwireless.com with the phone number of the cloud that is missing content.  It is possible the cloud service was removed and the content put in 'cold storage'   If this happened within the last 30 days, it is possible to retrieve the photos from archive but if it's been longer than 30 days it will have been permanently deleted.

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