MOM_AT_SCHOOL - We definitely don't want you to lose your pictures, videos or anything else you saved on the Verizon Cloud. I am confident that we will be able to recover what was already saved on your Verrizon Cloud. Have you tried restoring your Verizon Cloud content? Please open the Verizon Cloud application and tap on the 3 stacked up lines on the upper right-hand side of the screen and then tap on Tools. Please tap on Content Restore. Your pictures and videos should be there. Tap on Restore to get your pictures and videos back on the Verizon Cloud. If you run into any issues please let us know.
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