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Where are the photos and videos I backed up before new update??

Miembro

I used the free 5 GB of storage to back up photos and videos on Verizon cloud. Then the app updated and I called customer service and the lady GUARANTEED that if I bought the 500 GB of storage that my previously backed up photos and videos would be there and they are not. I have very important videos and photos that are now deleted off my phone because they were supposedly safe in the cloud. I've tried calling customer service and they take me through the usual "am I connected to wifi" or "remove and reinsert your sim card". RIDICULOUS verizon!! All about money

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