Thanks so much for staying in touch with us on the forums StunnaBella. I'm going to send you a message in the forum system to get some clarification on exactly what you're experiencing. Please reply at your convenience. Gracias.
EricW_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!