It is concerning that you are having the same issue as you expressed, wreckem_81. Let me look into your individual concerns as it relates to your son's phone. Is your son able to use his device at this time to make and receive calls? What's the software version on your son's phone? To check here's a link to help out https://www.verizonwireless.com/support/knowledge-base-222949/ and share with us this information so we can assist you further.