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Re: Latest Oreo Update Ruined Texting - Help?

Community Manager
Community Manager



I'm so sorry to hear about the issues you're experiencing with your S7 since the Oreo update. Software updates are meant to enhance your phone's overall function. I know you rely on your phone to work properly and I'll be happy to help fix this for you. It sounds like you have a few items going on and I'd like to address the overheating issue first. We can move on to the other problems after we address this concern. Are you doing a specific function on your S7 when it overheats? Does it overheat to the point where you can't hold the phone anymore? Are you using the original manufacturer's charger when you charge your device?


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