Welcome to the Verizon family, ANNTHE88. We're disappointed to learn you're having trouble with your promotion. It's important all promotions are honored based on your eligibility. We would recommend reviewing your submission here, http://spr.ly/65878msCt. This site is set up specifically to review your submission and provide details on the progress of your submission. If additional information is needed, you can contact our Promotions team at 844-408-8470.