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Personalized ring/message tones are not working

Miembro

I have personalized several people with their own pre-loaded (straight from factory) ring and message tones.  They are saved and showing under their contacts but they don't "work".  It still chimes with the standard default tone.  Thoughts?  I've deleted them and re-added them, turned the phone off and on etc.  No luck.  I have one person it has worked for and I cannot see any differences in their profiles.  Thanks in advance.

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