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Re: Software update message repeats
kathy65793
Sr. Member

Both programs can update your phone. All you have to do is connect the phone to a computer with these programs on it with the same cable you use to charge the phone. You should get a message on your phone to let the computer connect to it.Hopefully your phone is setup to do this like in developer options is setup on your phone and down from that usb configuration in there you want MTP on. If you don't have this developer options set go into settings and go down to about phone then tap build number 7 or 8 times and this will turn it on. Verizon also has a program that could fix this problem.

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

Let us know if any of this helps

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