We never want you to have bad feelings about joining our family Michelle529. I'm sorry about all the misinformation you were given about your trade in and new phone purchase. Let's get some information and provide you with some answers to get this resolved.

Did the store provide you with a promotion code or submission? Were you advised to start a trade in request with our Trade-In Department online or asked to send in your final bill from Sprint?

KinquanaH_VZW

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