We definitely want this issue resolved. We always want you to have full usage of all your devices and accessories. Let's look at all possible options. Have you tried using our Software Repair tool? This could help by making sure the software on the device you are trying to pair is installed correctly and everything is working as it should. Here is a link for android devices, https://www.verizonwireless.com/support/samsung-update-upgrade-assistant/.
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