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Re: Screen shuts off/goes black when incoming call arrives

Verizon Employee

I'm sorry to read that you are having issues with your screen going black when an incoming call arrives, srd515. Let's work together to get your S6 working the way you need it to. We have a few questions for you so we can get a better understanding of the issue. May I ask when did you originally start having this issue with your Samsung S6? What changes, if any, were made to the device prior to having the screen going black when an incoming call arrives? As you share the details then we can investigate and customize a solution for you.


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