I find it hard to believe you guys have no clue when the update is going to be released. I think it's time to change providers. It's funny how the Internet seems to know but you guys don't. Clueless customer service seems to becoming the standard these days with Verizon. It's pretty bad that I have one of the newest Samsung's on the market and you're updating 3-4 year old phones before the newer ones. I guess since you guys have my money for the phone and service you could care less.