The factory reset is always VZW's standard fix for issues like this. You people don't get it! Read the posts involving major issues with the NG6 update, and other system updates for that matter, that have caused widespread and major problems. It isn't the phones causing these problems. It's the updates themselves. Why do VZW/Samsung force these updates on us when they cause these problems? If you can't fix them before they're pushed, at least let us indefinitely delay their installation.