I have a signal issue along with a sim card error issue, and other problems. Tech support is no help what so ever. I contacted them, on th 8th, and spoke to a tech support supervisor and said he would take care of my problem personally. 12 days later and the issue is unresolved, and still waiting for a resolution. I was assured he would keep me updated, so I would not have to spent so much time calling in, but I seem to be calling them more than ever. I was recently offered by my works provider for a contract buyout, and it is looking more and more tempting as each day passes by. I have been with Verizon for 6 years, and it seems the quality of service has declined since then. Almost as if the customer means nothing to them as long as the bill is paid each month.