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Re: Note 9 Losing Paired Bluetooth Devices

Asistencia al cliente

We appreciate you giving that a try, penogg. We're very sorry that this issue is continuing to occur. I took a look at Samsung's forums, as well as our own internal forums, and also the XDA forums. Everything that I'm seeing is that people did have to re-pair all of their devices after updating to Pie, but only once. We're not seeing any ongoing issues where people have to re-pair devices after every reboot of the phone. My recommendation would be to back the phone up and then complete a factory data reset to clear any possible software glitch that's going on. You can reset this with the steps here: If you need to know where you can download their software tool to create a backup, you can do that here: Does this information help? EricW_VZW