These canned, useless responses are worse than no response at all. Verizon, this behavior might have worked 10 years ago. That is, before a large chunk of the population became familiar with smartphones, how they operate, how updates work, and how to find that information. Blaming Samsung (their update timeline is awful, to be sure) for something that is very clearly your fault is insulting to all of us. We all KNOW the update exists. We all KNOW it works on Verizon since some have chosen to sideload it. We all KNOW that you're just dragging your feet. Why not just stop insulting us and give us the update already?