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Replying to:
Re: Note9 Pie Update - Verizon Slacking
vzw_customer_support
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Susie2057, your loyalty simply cannot be overlooked, and seeing you go would be an unexpected turn of events. Having the latest software update is always an exciting feeling, so I can see the reason for your inquiry. I am here to help with your device needs. Every time we release an update, we must work hand-in-hand with the manufacturer. We want to ensure for a smooth software experience for the Note 9, as we currently do for the Samsung Galaxy S9 models, so we are waiting until we are certain that it works seamlessly. Thank you for your patience as we are diligently working on it. Is there a particular reason why you are looking into the Pie update? What are you looking forward to most on the update? Is there anything currently not working on your phone?

 

AkaneM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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