JoshuaC_VZW .... this has nothing to do with the manufacture and everything to do with Verizon dragging their feet on this one. Samsung did their part (otherwise myself and many others wouldn't aready be running the Android Pie and One UI via sideload). This is really just about Verizon dragging their feet. I am sure it is taking extra time as VZW works harder than ever to try to tighten up how they disable things like Samsung Cloud so they can try to upsell all of us to the hokey VZW version of the same service at an additional monthly charge.
Stop pointing the finger at others and hiding behind lame excuses. Answer the customer's questions honestly before you find yourself on the losing end of more lawsuits over Verizon misleading consumers.